Privacy Policy

With its present policy, the company "Mourtzanos Evangelos" (hereinafter the "Company" or "we" or "our"), which is based in Rethymnon, defines and discloses the conditions under which, operating as the law defines as "Responsible Processing", collects, stores, uses and generally processes your personal data, which it collects when you visit, register or use the Company's website (hereinafter the "Websites") and its mobile applications (hereinafter the "Apps "), .

This Privacy Policy also describes how we use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us. This Protection Policy is in accordance with the terms deriving from European Regulation 679/2016 and any other relevant applicable legislation.

For questions regarding this Privacy Policy, but also any issue related to the processing of your Data and the exercise of your rights, you can contact the email address info@mourtzanos.com

1. What is Personal Data?

The term "personal data" refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identify or can identify you, hereinafter "Personal Data or Data".

2. What is Personal Data Processing?

Any act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

3. What personal data do we collect?

We only collect your Personal Data that is absolutely necessary, appropriate and clear for the intended purpose. This Data includes the following:

A. If you register by creating an account on www.mourtzanos.com we collect the information you provide us including your first and last name and shipping and billing addresses.

B. Your shopping habits and the pages and products you have viewed while using our website. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your basket, wish list ), voucher redemptions, which of our websites you visit and how and when you contact us.

C. Data related to the payment method for the transactions you carry out with us.

D. Data about the products and services that you usually choose in preference. In order to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, you always have the option not to share such information with us.

E. We collect your email address when you sign up to receive news about www.mourtzanos.com.

F. Our website traffic data.

G. Information collected from the use of cookies in your browser. Learn more about how cookies are used here.

4. How do we use your Personal Data?

Where applicable, we use your Data:

A. To complete orders for products and services: The Company processes your Data in order to fulfill its contractual relationship, process the order for products and/or services, provide customer service, comply with legal obligations, refute, raise or exercise legal claims. If we do not collect your Data at checkout, via our sales phone service or via our online store, we will not be able to process your order and comply with our legal obligations. Please note that your Data may need to be transferred to third parties for the delivery of the product or service you have ordered.

In addition, we may retain your Data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, as required by relevant law.

B. The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products.

C. The Company uses your Data to respond to refund requests and/or any complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.

D. With your consent, we will use your Personal Data, preferences and transaction details to notify you via email, web and/or social media about relevant products, including personalized / personalized offers etc. . Of course you have the possibility to withdraw this consent at any time.

E. If you simply visit the website (i.e. without sending any message or using any of the available services/functions), the processing of your data is limited to browsing data, i.e. data which is necessary to send to the website for operation of the computers on which the website operates and the Internet communication protocols. This category includes, for example, IP addresses or computer domains used to visit the website and other parameters related to the operating system used to connect to the website.

The Company collects this and other data (such as the number of visits and the time spent on the website) only for statistical purposes and in anonymous form, in order to monitor the operation of the website and improve its performance. This data is not collected to be linked to other information about users or to identify users. However, this information, by its nature, may allow the Company to identify users through processing and linking to data held by third parties. Browsing data is usually deleted after being processed in an anonymized form, but may be stored and used by the Company to trace and identify the perpetrators of any computer offenses committed on or through the Website. Subject to this feature and the provisions of the Cookie Policy, the browsing data described above is only stored temporarily, in accordance with the law.

5. Who will process your data?

Your personal data will be processed by the Company.

Your personal data will also be passed on to third parties that we use to provide our services. These parts have been rigorously evaluated and guarantee compliance with the legislation on the processing of personal data. These parties are designated as data processors and carry out their activities in accordance with the instructions given by us and under our control.

The Company shares your Data with third-party service providers belonging to the following categories, such as banking institutions, Internet providers, companies specializing in IT and telematics services, Couriers, companies engaged in marketing activities, including social media organizations, companies that specialize in market research and data processing, companies that offer call center services, companies that provide publishing and distribution services.

In some cases we may need to disclose or share your data without your consent, for example if required by the police, courts or for other legal reasons. Your data may be transferred to police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, prevention and protection against threats to public safety, to enable our Company to ensure, to exercise or defend a right before a court, as well as for other reasons related to the protection of the rights and freedoms of others.

We may also transfer your personal data to a buyer or prospective buyer in the event that our assets are acquired by another organization. The buyer will be required by law to use your personal data only as described in this Privacy Policy.

6. How long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your Personal Data for as long as you have an account with our Company. In relation to your Personal Data relating to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes where applicable). At the end of this retention period, your data will be completely deleted or anonymized, for example by aggregating with other data, so that it can be used in a de-identified way for statistical analysis and business planning.

When do we respond to your Requests?

We respond to your Requests free of charge without delay, and in any case within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your Requests, we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.

Your rights

As a data subject you have the following rights:

Right to information: Right to complete, transparent, easily accessible and understandable information about the processing of your personal data.

Right of access: Right to receive from the Company confirmation as to whether or not the personal data concerning you is being processed, and if this is the case, the right to access the data and information of the processing.

Right to rectification: Right to demand from the Company without undue delay the correction of any inaccurate personal data and the completion, among other things, through a supplementary statement of any incomplete personal data concerning you (e.g. change of address). In any case, as long as you maintain a user account, you can log in to it and make any correction/change without the need to submit a request.

Right to erasure: Right to require the Company to proceed without undue delay to the erasure of personal data concerning you, provided that the specific conditions provided for by the GDPR are met (Article 17 GDPR).

Right to restriction of processing: Right to obtain from the Company the restriction of processing, as long as the specific conditions provided by the GDPR are met (Article 18 GDPR).

Right to object: Right to object, at any time, to the processing of personal data concerning you for reasons related to your particular situation. In this case, the Company will no longer process the personal data, unless it demonstrates that there are compelling legal reasons for the processing of such data, which override your interests, rights and personal freedoms or for the establishment, exercising or supporting legal claims of the Company.

Right to data portability: If the processing is carried out by automated means, the right to receive the personal data concerning you, and which you have provided to the Company, in a structured, commonly used and machine-readable format, as well as the right to transmit , if this is technically possible, the data in question to another controller without objection from the Company.

Withdrawal of your consent: In the event that the processing of your personal data is based on your prior consent, you may at any time withdraw your consent with future effect (i.e. the withdrawal of consent acts only for the future and does not affect the legality of processing based on your consent during the period until its withdrawal). As long as you maintain a user account on our website, you can withdraw your consent so that you no longer receive communications from us for advertising, information and promotional purposes (newsletters), by sending an email to the email address

Children

We do not intend to knowingly collect information from children. We do not target children in our services.

What is the applicable law when we process your Data?

Applicable Law is Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.

Where can you go if we breach the applicable law to protect your Personal Data?

You have the right to submit a complaint to the Personal Data Protection Authority (postal address Kifisias 1-3, PO Box 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory legal framework for the protection of personal data.

Policy Update

From time to time this policy will be modified and updated when and as required by applicable national and European legislation, without prior notification to users. We therefore recommend that you check this page regularly for any revisions to this policy.

The use of our website/online store signifies your unconditional acceptance of the terms of this privacy policy.

Contact info

For any questions regarding the Processing of your Personal Data, your rights as well as this Privacy Policy, you can contact 2831054754

COOKIES

A cookie is a small text file, which is transmitted to your computer, smartphone or tablet via your browser. Cookies are transferred to the permanent storage of your device when you visit our website, so that our system can recognize you when you visit it again and improve your experience of using our website.

We use 2 types of cookies on our website. Cookies that are necessary for the operation of the website and optional cookies that allow us some additional features such as traffic analysis. After your consent, having selected the IP anonymization function, we allow Google to collect information about the most visited areas of our website. We use this information to enhance the content of our website and simplify its use. We do not allow other third-party cookies, which track your browsing habits in order to allow the use of targeted marketing (or "online behavioral advertising") on our website.